ISO 20000 Information Technology Service Management Systems
ISO 20000-1 provides standardized requirements for an Information Technology Service Management System, applicable to companies that provide a wide range of IT services, including database administration, software testing, independent verification & validation, IT consulting, staff augmentation and more.
Based on the ITIL framework, ISO 20000 provides an excellent backbone for IT service companies that will help ensure:
- The company has robust processes in place to define and measure service level agreements
- The company can consistently and efficiently provide all contract deliverables
- The company fully understands all contract expectations before committing to the project
ISO 20000 is a step beyond ISO 9001, and is truly targeted at the unique needs of IT service organizations.